Practical Operational Excellence Workshop Training

Foundations of Operational Excellence

Core competencies for Foundations of Operational Excellence.

• Definition, scope, and purpose of operational excellence (OpEx)
• Core principles: customer value, flow, continuous improvement, and respect for people
• Overview of key methodologies: Lean, Six Sigma, Kaizen, TQM, and Theory of Constraints
• Linking OpEx to strategy, performance, and competitive advantage
• Signs of operational maturity and common barriers to adoption

Understanding Customers and Value

Core competencies for Understanding Customers and Value.

• Voice of the customer (VOC) and customer requirements
• Defining value from the customer's perspective
• Identifying value-adding, non-value-adding, and necessary non-value-adding activities
• Critical-to-quality (CTQ) characteristics and service levels
• Linking customer expectations to process performance

Process Mapping and Analysis

Core competencies for Process Mapping and Analysis.

• Identifying and scoping core processes
• SIPOC diagrams, flowcharts, and swimlane maps
• Value stream mapping (VSM): current and future state
• Bottleneck, delay, and handoff analysis
• Capturing process data: cycle time, lead time, throughput, and first-pass yield

Waste Elimination and Lean Tools

Core competencies for Waste Elimination and Lean Tools.

• The eight wastes (TIMWOODS) and how to spot them
• 5S workplace organization and visual management
• Standard work and process standardization
• Flow, pull systems, and Kanban
• Mistake-proofing (poka-yoke) and quick changeover basics

Problem Solving and Root Cause Analysis

Core competencies for Problem Solving and Root Cause Analysis.

• Structured problem-solving approaches: PDCA, DMAIC, and A3
• Defining problems clearly with data
• Root cause tools: 5 Whys, fishbone (Ishikawa), and Pareto analysis
• Generating, testing, and prioritizing solutions
• Implementing countermeasures and verifying results

Data-Driven Decision Making and Statistical Basics

Core competencies for Data-Driven Decision Making and Statistical Basics.

• Selecting the right metrics and operational KPIs
• Data collection plans and measurement system checks
• Basic statistics: averages, variation, and control charts
• Process capability and understanding variation
• Using Excel, dashboards, and visual analytics for decisions

Continuous Improvement Culture and Kaizen

Core competencies for Continuous Improvement Culture and Kaizen.

• Kaizen events and rapid improvement workshops
• Daily management, huddles, and gemba walks
• Employee engagement, suggestion systems, and ownership
• Leadership behaviors that sustain improvement
• Recognizing and celebrating improvement wins

Performance Management and Operational Governance

Core competencies for Performance Management and Operational Governance.

• Goal setting and cascading objectives (Hoshin Kanri, OKRs)
• Performance dashboards and visual control boards
• Operational review meetings and accountability routines
• Capacity planning, demand management, and resource balancing
• Risk management and business continuity in operations

Change Management and Sustaining Improvements

Core competencies for Change Management and Sustaining Improvements.

• Understanding resistance and drivers of change
• Stakeholder engagement and communication planning
• Frameworks for change: ADKAR, Kotter, and Lewin
• Control plans, standard operating procedures, and audits
• Embedding improvements into daily work and avoiding regression

Project Delivery, Digital Enablement, and Emerging Trends

Core competencies for Project Delivery, Digital Enablement, and Emerging Trends.

• Selecting and prioritizing improvement projects (impact-effort matrix)
• Project charters, timelines, and benefits tracking
• Process automation, RPA, and workflow tools
• Data analytics, AI, and digital twins in operations
• Emerging trends: sustainable operations, agile operations, and resilient supply chains

How is Practical Operational Excellence Workshop Training delivered?

Practical Operational Excellence Workshop Training is delivered through instructor-led classroom, live online, private in-house corporate training depending on the selected cohort or organizational arrangement.

What are the fees for Practical Operational Excellence Workshop Training?

The published course investment is KES 80,000 and USD 850. Location-specific fees are shown where configured.

How long is Practical Operational Excellence Workshop Training?

Practical Operational Excellence Workshop Training runs for 5 Days unless a customized corporate schedule is agreed.

Do participants receive a certificate for Practical Operational Excellence Workshop Training?

Participants who complete the course receive a Certificate of Completion from EduCore Global Skills.

Where can I take Practical Operational Excellence Workshop Training?

Practical Operational Excellence Workshop Training is available in Nairobi, live online, and in-house corporate delivery by arrangement. Current dates are shown only where real sessions have been configured.

Who should attend Practical Operational Excellence Workshop Training?

Practical Operational Excellence Workshop Training is designed for Executives, Managers, Strategy Officers, Department Heads, Planning Teams, Professionals and organizations that need practical capability in Strategic Planning.

What are the prerequisites for Practical Operational Excellence Workshop Training?

No mandatory prerequisite is required unless stated in the course outline. Practical workplace experience in the subject area is helpful.