Executive Secretary Management and Personal Assistant Training
Executive Secretary Management and Personal Assistant Training helps Administrative Assistants and Executive Assistants build practical administrative excellence and executive support capability through role-relevant activities, instructor-led 5 days delivery, and a clear certificate pathway.
Training provider: EduCore Global Skills
Category: Administrative Excellence and Executive Support
Duration: 5 Days
Delivery: Instructor-led classroom, Live online, In-house corporate training
Certificate: Certificate of Completion
Course fees: KES 80,000
Course Overview
Executive Secretary Management and Personal Assistant Training professional training from EduCore Global Skills.
Participants practice executive diary management, meeting coordination, business writing, travel planning, stakeholder communication, records control, protocol, and professional judgement in demanding office environments.
The course is suitable for new and experienced PAs who need practical tools for managing executive priorities, anticipating information needs, and representing the office professionally.
Learning Objectives
- Manage executive calendars, priorities, meetings, and follow-up actions with confidence.
- Prepare professional correspondence, minutes, briefs, and executive communication.
- Apply confidentiality, protocol, and discretion in executive office situations.
- Coordinate travel, events, visitors, and stakeholder communication efficiently.
- Use planning tools to manage competing deadlines and reduce administrative risk.
- Strengthen professional presence, problem solving, and service orientation.
Learning Outcomes
- Build a practical executive support workflow for diary, email, meeting, and task control.
- Produce clearer minutes, briefs, and professional business communication.
- Handle sensitive information, senior stakeholder requests, and office protocol appropriately.
- Plan meetings, travel, and events with stronger documentation and follow-through.
- Prioritize urgent work while protecting the executive's strategic time.
Who Should Attend
- Executive assistants and personal assistants
- Administrative assistants and office administrators
- Reception and front-office supervisors
- Team coordinators supporting senior managers
- Secretaries and administrative officers moving into executive support roles
- Corporate support staff responsible for meetings, schedules, travel, and correspondence
Prerequisites
No mandatory prerequisite is required. Participants should bring examples of office workflows, correspondence, or executive support challenges where possible.
Training Methodology
- Instructor-led facilitation with practical office scenarios.
- Role plays for executive communication and stakeholder handling.
- Templates for minutes, action logs, travel planning, and diary control.
- Group exercises on prioritization, confidentiality, and protocol.
- Personal action planning for workplace implementation.
Course Modules
The Modern Role of Advanced Office Administration
Core Administrative Excellence and Executive Support competencies for this module.
- Administration as a performance driver
- Leadership expectations for administrative professionals
- Professional standards in daily execution
- Office systems self-assessment
- The Modern Role of Advanced Office Administration in the context of Executive Secretary Management and Personal Assistant
Executive Support and Calendar Control
Core Administrative Excellence and Executive Support competencies for this module.
- Managing priorities and executive availability
- Calendar ownership and scheduling rules
- Handling conflicts and urgent requests
- Confirmation and follow-up discipline
- Executive Support and Calendar Control in the context of Executive Secretary Management and Personal Assistant
Time Management and Work Prioritization Systems
Core Administrative Excellence and Executive Support competencies for this module.
- Planning around outcomes and deadlines
- Priority matrices and task tracking
- Managing interruptions and competing requests
- Weekly workflow redesign
- Time Management and Work Prioritization Systems in the context of Executive Secretary Management and Personal Assistant
Professional Communication and Executive Correspondence
Core Administrative Excellence and Executive Support competencies for this module.
- Clear emails, memos, and letters
- Tone, diplomacy, and clarity under pressure
- Telephone etiquette and call handling
- Executive correspondence review
- Professional Communication and Executive Correspondence in the context of Executive Secretary Management and Personal Assistant
Meeting Planning, Coordination, and Minute-Writing Excellence
Core Administrative Excellence and Executive Support competencies for this module.
- Agenda design and meeting purpose
- Pre-meeting logistics and attendance control
- Capturing decisions, actions, and minutes
- Action tracking and meeting follow-up
- Meeting Planning, Coordination, and Minute-Writing Excellence in the context of Executive Secretary Management and Personal Assistant
Document Management, Records, and Filing Systems
Core Administrative Excellence and Executive Support competencies for this module.
- Retrieval-friendly filing structures
- Version control and naming standards
- Confidential records handling
- Registry and document tracking logs
- Document Management, Records, and Filing Systems in the context of Executive Secretary Management and Personal Assistant
Office Workflow and Process Improvement
Core Administrative Excellence and Executive Support competencies for this module.
- Mapping administrative workflows
- Identifying bottlenecks and service delays
- Standardizing requests and approvals
- Checklist-based process improvement
- Office Workflow and Process Improvement in the context of Executive Secretary Management and Personal Assistant
Office Operations, Supplies, Assets, Vendors, and Logistics
Core Administrative Excellence and Executive Support competencies for this module.
- Inventory control and reorder discipline
- Vendor coordination and procurement support
- Travel and accommodation arrangements
- Event logistics and protocol basics
- Office Operations, Supplies, Assets, Vendors, and Logistics in the context of Executive Secretary Management and Personal Assistant
Customer Service, Front Office Excellence, and Stakeholder Handling
Core Administrative Excellence and Executive Support competencies for this module.
- Professional reception and visitor management
- Handling complaints and difficult clients
- Internal stakeholder coordination
- Service scripts and standards
- Customer Service, Front Office Excellence, and Stakeholder Handling in the context of Executive Secretary Management and Personal Assistant
Confidentiality, Ethics, and Risk Control in Administration
Core Administrative Excellence and Executive Support competencies for this module.
- Confidential documents and privacy
- Handling sensitive communications
- Reducing operational and reputational risk
- Professional discretion and trust-building
- Confidentiality, Ethics, and Risk Control in Administration in the context of Executive Secretary Management and Personal Assistant
Training Focus
Executive Secretary Management and Personal Assistant Training helps Administrative Assistants and Executive Assistants build practical administrative excellence and executive support capability through role-relevant activities, instructor-led 5 days delivery, and a clear certificate pathway.
Related Course Discovery Links
Frequently Asked Questions
Can this PA training be delivered in-house?
Yes. EduCore Global Skills can deliver the course as a private in-house program for administrative and executive support teams.
What are the fees for Executive Secretary Management and Personal Assistant Training?
The published course investment is KES 80,000. Location-specific prices may vary by delivery mode and schedule.
How long is Executive and Personal Assistant PA Training?
The standard duration is 5 Days, with practical exercises and templates participants can adapt at work.
Do participants receive a certificate?
Participants who complete the course receive a Certificate of Completion from EduCore Global Skills.
Who should attend Executive and Personal Assistant PA Training?
The course is designed for executive assistants, personal assistants, administrative officers, office coordinators, secretaries, and support staff working with senior managers.
Register for Executive Secretary Management and Personal Assistant Training or contact EduCore Global Skills.