Healthcare Quality and Patient Safety Training

Foundations of Healthcare Quality

Core competencies for Foundations of Healthcare Quality.

• Defining quality: the IOM domains (safe, effective, patient-centered, timely, efficient, equitable)
• History and evolution of the quality movement
• Donabedian model: structure, process, and outcome
• Quality assurance vs. quality improvement vs. quality control
• The business and human case for quality

Patient Safety Fundamentals

Core competencies for Patient Safety Fundamentals.

• Key concepts: errors, adverse events, near misses, and sentinel events
• The scale of preventable harm globally and in low- and middle-income settings
• WHO Patient Safety Curriculum and global patient safety goals
• Just culture and psychological safety
• Human factors and why good clinicians make mistakes

Standards, Accreditation, and Regulation

Core competencies for Standards, Accreditation, and Regulation.

• Quality standards: ISO 9001, JCI, and national accreditation programs
• Kenya's health quality frameworks and regulatory bodies
• Clinical practice guidelines and evidence-based protocols
• Licensing, credentialing, and privileging
• Preparing for and sustaining accreditation surveys

Quality Improvement Methods

Core competencies for Quality Improvement Methods.

• Model for Improvement and PDSA cycles
• Lean and Six Sigma in healthcare
• Process mapping and root cause tools (fishbone, 5 Whys)
• Run charts and statistical process control
• Designing, scaling, and sustaining improvement projects

Incident Reporting and Learning Systems

Core competencies for Incident Reporting and Learning Systems.

• Building a reporting culture and reducing fear of blame
• Incident classification and severity grading
• Root cause analysis (RCA) and FMEA
• Disclosure and communication with patients and families
• Sharing lessons and closing the feedback loop

Infection Prevention and Control

Core competencies for Infection Prevention and Control.

• Standard and transmission-based precautions
• Hand hygiene and the WHO "5 Moments"
• Prevention of healthcare-associated infections (CLABSI, CAUTI, SSI, VAP)
• Sterilization, disinfection, and environmental cleaning
• Antimicrobial stewardship and outbreak management

Medication Safety and Clinical Risk Areas

Core competencies for Medication Safety and Clinical Risk Areas.

• Medication errors across prescribing, dispensing, and administration
• High-alert medications and reconciliation
• Safe surgery and the WHO Surgical Safety Checklist
• Diagnostic error, falls, pressure injuries, and deteriorating patients
• Maternal and neonatal safety

Communication, Teamwork, and Patient Engagement

Core competencies for Communication, Teamwork, and Patient Engagement.

• Structured communication: SBAR, handoffs, and read-backs
• Teamwork training and crew resource management
• Patient- and family-centered care and shared decision-making
• Health literacy and informed consent
• Handling complaints and patient feedback

Measuring Quality and Using Data

Core competencies for Measuring Quality and Using Data.

• Selecting indicators: structure, process, and outcome measures
• Core metrics: mortality, readmissions, infection rates, and length of stay
• Patient experience and PROMs/PREMs
• Dashboards, benchmarking, and public reporting
• Data quality and risk adjustment

Leadership, Culture, and Capstone Project

Core competencies for Leadership, Culture, and Capstone Project.

• Leading a quality culture from board to bedside
• Governance structures and quality committees
• Managing change and staff engagement
• Sustaining improvement and preventing burnout
• Capstone: design and present a quality improvement project with a measurement plan

How is Healthcare Quality and Patient Safety Training delivered?

Healthcare Quality and Patient Safety Training is delivered through instructor-led classroom, live online, private in-house corporate training depending on the selected cohort or organizational arrangement.

What are the fees for Healthcare Quality and Patient Safety Training?

The published course investment is KES 80,000 and USD 850. Location-specific fees are shown where configured.

How long is Healthcare Quality and Patient Safety Training?

Healthcare Quality and Patient Safety Training runs for 5 Days unless a customized corporate schedule is agreed.

Do participants receive a certificate for Healthcare Quality and Patient Safety Training?

Participants who complete the course receive a Certificate of Completion from EduCore Global Skills.