Incident Investigation and Root Cause Analysis Training

Foundations of Incident Investigation and CAPA

Core competencies for Foundations of Incident Investigation and CAPA.

• Principles and Objectives of Incident Investigation
• Types and Classification of Incidents, Near Misses, and Non-Conformities
• Relationship Between Incident Investigation, Root Cause Analysis, and CAPA
• Legal, Regulatory, and Organizational Investigation Requirements
• Building a Just, Learning, and Continuous-Improvement Culture

Incident Response and Investigation Planning

Core competencies for Incident Response and Investigation Planning.

• Immediate Response and Incident Stabilization
• Securing and Preserving the Incident Scene
• Establishing Investigation Teams, Roles, and Responsibilities
• Defining Investigation Scope and Terms of Reference
• Linking Investigation Objectives to Corrective and Preventive Actions

Evidence Collection and Incident Reconstruction

Core competencies for Evidence Collection and Incident Reconstruction.

• Identifying Physical, Documentary, Digital, and Testimonial Evidence
• Photography, Video, Sketching, and Scene Documentation
• Evidence Preservation and Chain of Custody
• Reviewing Procedures, Maintenance Records, Permits, and Operational Data
• Developing Incident Timelines and Event Sequences

Witness Interviewing and Fact Finding

Core competencies for Witness Interviewing and Fact Finding.

• Planning and Conducting Effective Investigation Interviews
• Open-Ended and Cognitive Interviewing Techniques
• Separating Facts, Assumptions, Opinions, and Interpretations
• Reconciling Conflicting Witness Accounts
• Validating Interview Evidence Against Other Investigation Findings

Root Cause Analysis and Causal Investigation

Core competencies for Root Cause Analysis and Causal Investigation.

• Immediate, Contributing, Underlying, and Root Causes
• Five Whys Root Cause Analysis
• Fishbone/Ishikawa Cause-and-Effect Analysis
• Fault Tree, Barrier, and Change Analysis
• Converting Root-Cause Findings into CAPA Requirements

Root Risk Debate and Assurance Evidence

Core competencies for Root Risk Debate and Assurance Evidence.

• Operational, financial, technical, legal, reputational, and stakeholder risk scenarios in Incident Investigation and Root Cause Analysis
• Ethical dilemmas, bias risks, safeguarding duties, confidentiality constraints, and responsible use principles
• Preventive, detective, corrective, and compensating controls suited to the subject matter
• Assurance evidence expected by executives, boards, auditors, regulators, donors, or accreditation reviewers
• Exercise: prepare a risk, ethics, and assurance architecture for executive scrutiny

CAPA Implementation and Risk Control

Core competencies for CAPA Implementation and Risk Control.

• Human Error and Performance Influencing Factors
• Equipment, Process, Design, and Technical Failures
• Fatigue, Competence, Workload, and Situational Awareness
• Supervision, Procedures, Communication, and Management-System Failures
• Determining CAPA for Human, Technical, and Organizational Causes

CAPA Development and Corrective Action Planning

Core competencies for CAPA Development and Corrective Action Planning.

• Fundamentals of Corrective and Preventive Action
• Distinguishing Correction, Corrective Action, and Preventive Action
• Translating Root Causes into Effective CAPA Actions
• Developing SMART CAPA Plans, Owners, Responsibilities, and Deadlines
• Prioritizing CAPA Using Risk and Criticality

CAPA Verification, Effectiveness, and Closure

Core competencies for CAPA Verification, Effectiveness, and Closure.

• CAPA Monitoring, Tracking, and Follow-Up
• Verification of CAPA Implementation
• Measuring Corrective Action Effectiveness
• CAPA Effectiveness Reviews, Audits, and Evidence of Closure
• Managing Overdue, Ineffective, or Recurring CAPA Actions

Investigation Reporting, CAPA Governance, and Organizational Learning

Core competencies for Investigation Reporting, CAPA Governance, and Organizational Learning.

• Structuring Professional Incident Investigation Reports
• Presenting Root Causes, Findings, and CAPA Recommendations
• CAPA Registers, Dashboards, Escalation, and Management Review
• Trend Analysis, Recurring Incidents, and Systemic Corrective Actions
• Lessons Learned, Knowledge Sharing, and Continuous Improvement

How is Incident Investigation and Root Cause Analysis Training delivered?

Incident Investigation and Root Cause Analysis Training is delivered through instructor-led classroom, live online, private in-house corporate training depending on the selected cohort or organizational arrangement.

What are the fees for Incident Investigation and Root Cause Analysis Training?

The published course investment is KES 109,700. Location-specific fees are shown where configured.

How long is Incident Investigation and Root Cause Analysis Training?

Incident Investigation and Root Cause Analysis Training runs for 5 Days unless a customized corporate schedule is agreed.

Do participants receive a certificate for Incident Investigation and Root Cause Analysis Training?

Participants who complete the course receive a Certificate of Completion from EduCore Global Skills.

Where can I take Incident Investigation and Root Cause Analysis Training?

Incident Investigation and Root Cause Analysis Training is available in Nairobi, live online, and in-house corporate delivery by arrangement. Current dates are shown only where real sessions have been configured.

Who should attend Incident Investigation and Root Cause Analysis Training?

Incident Investigation and Root Cause Analysis Training is designed for Managers, Supervisors, Team Leaders, Executives, Department Heads, Project Leads and organizations that need practical capability in Occupational Health, Safety, and Environmental Management.

What are the prerequisites for Incident Investigation and Root Cause Analysis Training?

No mandatory prerequisite is required unless stated in the course outline. Practical workplace experience in the subject area is helpful.