Telecom Revenue Assurance and Fraud Management Training

Telecom Revenue Assurance Foundations

Core competencies for Telecom Revenue Assurance Foundations.

• Revenue assurance and fraud management definitions in telecom
• OSS/BSS, mediation, billing, and revenue accounting touchpoints
• Telecom value chain risks in prepaid, postpaid, roaming, and interconnect
• TM Forum revenue assurance maturity concepts
• Exercise: map a telecom leakage chain assessment

Billing Data and Reconciliation

Core competencies for Billing Data and Reconciliation.

• CDR, IPDR, TAP, and billing data sources
• Mediation system controls and data completeness checks
• Reconciliation logic for usage, billing, and accounting records
• Exception profiling with spreadsheets and dashboard filters
• Exercise: develop a reconciliation matrix for high-risk flows

Leakage Quantification Methods

Core competencies for Leakage Quantification Methods.

• Leakage categories and financial exposure modeling
• Root cause grouping for missing, delayed, and incorrect charges
• Threshold design for volume and value-based alerts
• Exercise: calculate a leakage impact scorecard

Billing and Interconnect Controls

Core competencies for Billing and Interconnect Controls.

• Prepaid and postpaid billing control checks
• Interconnect billing verification and validation
• Roaming settlement review and TAP exception handling
• Partner settlement controls for wholesale arrangements
• Exercise: design a billing control checklist

Fraud Detection Scenarios

Core competencies for Fraud Detection Scenarios.

• SIM swap and subscription fraud indicators
• Roaming abuse and bypass fraud patterns
• Dealer, reseller, and partner abuse scenarios
• Anomaly detection rules for suspicious usage trends
• Exercise: build a telecom fraud scenario map

Analytics and Monitoring Dashboards

Core competencies for Analytics and Monitoring Dashboards.

• Revenue assurance KPI dashboards and alert queues
• Excel-based exception tracking and pivot analysis
• Dashboard logic for trend review and escalation
• AI-assisted anomaly spotting in high-volume usage patterns
• Exercise: create a revenue assurance monitoring dashboard

Governance and Cross-Functional Response

Core competencies for Governance and Cross-Functional Response.

• RACI for telecom revenue assurance ownership
• Escalation paths between billing, finance, and network teams
• Issue management logs and remediation tracking
• Internal audit alignment for control testing and evidence
• Exercise: draft a cross-functional response workflow

Reporting and Revenue Protection Strategy

Core competencies for Reporting and Revenue Protection Strategy.

• Executive reporting packs and leakage summaries
• Recovery plans for recurring exceptions and control gaps
• Target setting for leakage reduction and closure time
• Multi-quarter roadmap for telecom revenue protection
• Exercise: produce a telecom revenue assurance action plan

How is Telecom Revenue Assurance and Fraud Management Training delivered?

Telecom Revenue Assurance and Fraud Management Training is delivered through instructor-led classroom, live online, private in-house corporate training depending on the selected cohort or organizational arrangement.

What are the fees for Telecom Revenue Assurance and Fraud Management Training?

The published course investment is KES 80,000. Location-specific fees are shown where configured.

How long is Telecom Revenue Assurance and Fraud Management Training?

Telecom Revenue Assurance and Fraud Management Training runs for 5 Days unless a customized corporate schedule is agreed.

Do participants receive a certificate for Telecom Revenue Assurance and Fraud Management Training?

Participants who complete the course receive a Certificate of Completion from EduCore Global Skills.

Where can I take Telecom Revenue Assurance and Fraud Management Training?

Telecom Revenue Assurance and Fraud Management Training is available in Nairobi, live online, and in-house corporate delivery by arrangement. Current dates are shown only where real sessions have been configured.

Who should attend Telecom Revenue Assurance and Fraud Management Training?

Telecom Revenue Assurance and Fraud Management Training is designed for Finance Officers, Accountants, Auditors, Budget Officers, Treasury Staff, Finance Managers and organizations that need practical capability in Financial Management, Banking, and Insurance.

What are the prerequisites for Telecom Revenue Assurance and Fraud Management Training?

No mandatory prerequisite is required unless stated in the course outline. Practical workplace experience in the subject area is helpful.