Business Etiquette, Protocol and Professional Presence Training in Mombasa, Kenya by EduCore Global Skills

Module 1: Foundations of Business Etiquette and Protocol

Core competencies for Foundations of Business Etiquette and Protocol.

• Business etiquette principles in corporate settings
• Protocol, courtesy, and professional conduct distinctions
• First impressions and professional presence signals
• POISE and composure in formal interactions
• Exercise: draft a professional presence self-assessment

Module 2: Assessing Professional Presence and Conduct

Core competencies for Assessing Professional Presence and Conduct.

• Etiquette gap analysis for meetings and correspondence
• Communication audit of email, chat, and video behavior
• Professional image review using workplace standards
• Digital presence risks in hybrid collaboration
• Exercise: build an etiquette diagnostic checklist

Module 3: Business Etiquette in Daily Interactions

Core competencies for Business Etiquette in Daily Interactions.

• Business greetings and formal introductions
• Names, titles, and forms of address
• Handshake etiquette and personal space norms
• Office courtesy in shared and open-plan environments
• Exercise: design an introductions and greetings guide

Module 4: Dining Protocol and Hospitality Etiquette

Core competencies for Dining Protocol and Hospitality Etiquette.

• Business dining etiquette and table manners
• Hosting and attending client lunches
• Seat placement and table positioning basics
• Gift-giving protocol and hospitality standards
• Exercise: create a business dining protocol card

Module 5: Professional Communication and Netiquette

Core competencies for Professional Communication and Netiquette.

• Email etiquette and professional tone
• Meeting etiquette in in-person and virtual settings
• Video call etiquette for hybrid teams
• AI-assisted drafting for respectful business correspondence
• Exercise: produce a communication etiquette standard

Module 6: Cross-Cultural and VIP Protocol

Core competencies for Cross-Cultural and VIP Protocol.

• Cross-cultural etiquette in international business
• Cultural awareness in greetings and gifts
• VIP guest reception and confidentiality protocol
• Executive visit coordination and courtesy management
• Exercise: map a VIP handling workflow

How is Business Etiquette, Protocol and Professional Presence Training delivered?

Business Etiquette, Protocol and Professional Presence Training is delivered through instructor-led classroom, live online, private in-house corporate training depending on the selected cohort or organizational arrangement.

What are the fees for Business Etiquette, Protocol and Professional Presence Training?

The published course investment is KES 120,000 and USD 1,700. Location-specific fees are shown where configured.

How long is Business Etiquette, Protocol and Professional Presence Training?

Business Etiquette, Protocol and Professional Presence Training runs for 5 Days unless a customized corporate schedule is agreed.

Do participants receive a certificate for Business Etiquette, Protocol and Professional Presence Training?

Participants who complete the course receive a Certificate of Completion from EduCore Global Skills.

Where can I take Business Etiquette, Protocol and Professional Presence Training?

Business Etiquette, Protocol and Professional Presence Training is available in Mombasa, Kenya. Current dates are shown only where real sessions have been configured.

Who should attend Business Etiquette, Protocol and Professional Presence Training?

Business Etiquette, Protocol and Professional Presence Training is designed for Professionals, Managers, Technical staff, Corporate teams, Public sector and institutional teams and organizations that need practical capability in Professional Skills & Personal Effectiveness.

What are the prerequisites for Business Etiquette, Protocol and Professional Presence Training?

No mandatory prerequisite is required unless stated in the course outline. Practical workplace experience in the subject area is helpful.