Design Thinking for Public and Private Sector Teams Training in Nairobi, Kenya by EduCore Global Skills

Module 1: Foundations of Design Thinking

Core competencies for Foundations of Design Thinking.

• Principles and Mindset of Design Thinking
• Human-Centred Design Fundamentals
• Design Thinking in Public and Private Sector Contexts
• Problem Framing and Opportunity Identification
• Building a Collaborative Innovation Culture

Module 2: Empathy and Stakeholder Understanding

Core competencies for Empathy and Stakeholder Understanding.

• Understanding Users, Customers and Citizens
• Stakeholder Mapping and Ecosystem Analysis
• User Interviews and Empathy Techniques
• Observation and Contextual Research
• Developing Evidence-Based User Insights

Module 3: Problem Definition and Opportunity Framing

Core competencies for Problem Definition and Opportunity Framing.

• Synthesising Research Findings
• Identifying Core User Needs
• Defining Personas and User Profiles
• Problem Statements and "How Might We" Questions
• Prioritizing Opportunities for Innovation

Module 4: Ideation and Creative Problem-Solving

Core competencies for Ideation and Creative Problem-Solving.

• Principles of Structured Ideation
• Brainstorming and Divergent Thinking
• Creative Problem-Solving Techniques
• Evaluating and Prioritizing Ideas
• Building Innovative Solution Concepts

Module 5: Prototyping and Solution Design

Core competencies for Prototyping and Solution Design.

• Principles of Rapid Prototyping
• Low-Fidelity and High-Fidelity Prototypes
• Service, Process and Product Prototyping
• Designing Digital and Physical Experiences
• Iterating Solutions Through Feedback

Module 6: Testing and User Validation

Core competencies for Testing and User Validation.

• Designing Effective User Tests
• Gathering and Analysing User Feedback
• Testing Assumptions and Hypotheses
• Identifying Usability and Experience Gaps
• Refining Solutions Through Iterative Testing

Module 7: Service and Process Innovation

Core competencies for Service and Process Innovation.

• Service Design Principles
• Customer and Citizen Journey Mapping
• Process Mapping and Experience Analysis
• Identifying Service Delivery Pain Points
• Designing Improved End-to-End Experiences

Module 8: Design Thinking for Organisational Challenges

Core competencies for Design Thinking for Organisational Challenges.

• Applying Design Thinking to Complex Problems
• Cross-Functional Collaboration and Co-Creation
• Designing Solutions Within Organisational Constraints
• Managing Stakeholder Expectations and Resistance
• Moving from Ideas to Implementable Solutions

Module 9: Innovation, Implementation and Scaling

Core competencies for Innovation, Implementation and Scaling.

• Building Business and Implementation Cases
• Assessing Feasibility, Desirability and Viability
• Resource and Capability Planning
• Scaling Successful Solutions
• Measuring Innovation Outcomes and Impact

Module 10: Advanced Design Thinking Workshop

Core competencies for Advanced Design Thinking Workshop.

• End-to-End Design Thinking Challenge
• Team-Based Innovation and Solution Development
• Prototyping and Solution Validation Simulation
• Presenting and Defending Design Solutions
• Developing a Design Thinking Implementation Roadmap

How is Design Thinking for Public and Private Sector Teams Training delivered?

Design Thinking for Public and Private Sector Teams Training is delivered through instructor-led classroom, live online, private in-house corporate training depending on the selected cohort or organizational arrangement.

What are the fees for Design Thinking for Public and Private Sector Teams Training?

The published course investment is KES 115,000 and USD 1,500. Location-specific fees are shown where configured.

How long is Design Thinking for Public and Private Sector Teams Training?

Design Thinking for Public and Private Sector Teams Training runs for 5 Days unless a customized corporate schedule is agreed.

Do participants receive a certificate for Design Thinking for Public and Private Sector Teams Training?

Participants who complete the course receive a Certificate of Completion from EduCore Global Skills.

Where can I take Design Thinking for Public and Private Sector Teams Training?

Design Thinking for Public and Private Sector Teams Training is available in Nairobi, Kenya. Current dates are shown only where real sessions have been configured.

Who should attend Design Thinking for Public and Private Sector Teams Training?

Design Thinking for Public and Private Sector Teams Training is designed for Managers, Supervisors, Team Leaders, Executives, Department Heads, Project Leads and organizations that need practical capability in Digital Transformation, Product, and Innovation Management.

What are the prerequisites for Design Thinking for Public and Private Sector Teams Training?

No mandatory prerequisite is required unless stated in the course outline. Practical workplace experience in the subject area is helpful.