Negotiation Skills for Support Professionals Training in Naivasha, Kenya by EduCore Global Skills

Module 1: Foundations of Negotiation for Support Professionals

Core competencies for Foundations of Negotiation for Support Professionals.

• Understanding Negotiation in Support Roles
• The Negotiation Mindset
• Types and Styles of Negotiation
• Interests, Positions and Desired Outcomes
• Preparing for Successful Negotiations

Module 2: Communication and Relationship Building

Core competencies for Communication and Relationship Building.

• Building Trust and Rapport
• Active Listening and Strategic Questioning
• Clear and Professional Communication
• Reading Verbal and Non-Verbal Signals
• Managing Emotions During Negotiation

Module 3: Negotiation Preparation and Strategy

Core competencies for Negotiation Preparation and Strategy.

• Defining Objectives and Priorities
• Identifying Needs, Interests and Constraints
• Researching Stakeholders and Context
• Developing Negotiation Strategies
• Setting Targets, Limits and Alternatives

Module 4: Negotiating with Customers and Clients

Core competencies for Negotiating with Customers and Clients.

• Understanding Customer Needs and Expectations
• Managing Demands and Service Expectations
• Negotiating Solutions to Customer Problems
• Handling Complaints and Difficult Customers
• Creating Mutually Acceptable Outcomes

Module 5: Internal Stakeholder Negotiation

Core competencies for Internal Stakeholder Negotiation.

• Negotiating Across Departments
• Managing Competing Priorities
• Negotiating Resources, Deadlines and Responsibilities
• Influencing Without Formal Authority
• Building Sustainable Internal Agreements

Module 6: Handling Difficult Negotiation Situations

Core competencies for Handling Difficult Negotiation Situations.

• Managing Resistance and Pushback
• Dealing with Aggressive or Uncooperative Behaviour
• Responding to Pressure and Ultimatums
• Managing Deadlocks and Disagreements
• De-Escalating High-Pressure Negotiations

Module 7: Persuasion and Influence Skills

Core competencies for Persuasion and Influence Skills.

• Principles of Professional Persuasion
• Using Questions to Influence Outcomes
• Presenting Value and Business Rationale
• Handling Objections Effectively
• Building Commitment and Buy-In

Module 8: Advanced Negotiation Techniques

Core competencies for Advanced Negotiation Techniques.

• Anchoring and Counter-Anchoring
• Concessions and Trade-Offs
• Creating and Expanding Value
• BATNA, Leverage and Negotiation Power
• Managing Multiple Issues and Complex Agreements

Module 9: Negotiation in Service and Support Operations

Core competencies for Negotiation in Service and Support Operations.

• Negotiating Service Levels and Expectations
• Managing Escalations and Exceptions
• Negotiating Priorities and Response Times
• Vendor and Third-Party Negotiations
• Maintaining Service Quality While Negotiating

Module 10: Negotiation Mastery for Support Professionals

Core competencies for Negotiation Mastery for Support Professionals.

• Strategic Negotiation and Long-Term Relationships
• Ethical Negotiation and Professional Integrity
• Negotiating Under Pressure
• Advanced Negotiation Simulations and Role-Play
• Personal Negotiation Development Plan

How is Negotiation Skills for Support Professionals Training delivered?

Negotiation Skills for Support Professionals Training is delivered through instructor-led classroom, live online, private in-house corporate training depending on the selected cohort or organizational arrangement.

What are the fees for Negotiation Skills for Support Professionals Training?

The published course investment is KES 115,000 and USD 1,500. Location-specific fees are shown where configured.

How long is Negotiation Skills for Support Professionals Training?

Negotiation Skills for Support Professionals Training runs for 5 Days unless a customized corporate schedule is agreed.

Do participants receive a certificate for Negotiation Skills for Support Professionals Training?

Participants who complete the course receive a Certificate of Completion from EduCore Global Skills.

Where can I take Negotiation Skills for Support Professionals Training?

Negotiation Skills for Support Professionals Training is available in Naivasha, Kenya. Current dates are shown only where real sessions have been configured.

Who should attend Negotiation Skills for Support Professionals Training?

Negotiation Skills for Support Professionals Training is designed for Professionals, Managers, Technical staff, Corporate teams, Public sector and institutional teams and organizations that need practical capability in Soft Skills and Personal Mastery.

What are the prerequisites for Negotiation Skills for Support Professionals Training?

No mandatory prerequisite is required unless stated in the course outline. Practical workplace experience in the subject area is helpful.