SRE Practices and Service Reliability Training in Abuja, Nigeria by EduCore Global Skills

Module 1: SRE Foundations and Principles

Core competencies for SRE Foundations and Principles.

• What SRE is and how it differs from traditional operations and DevOps
• Core SRE principles: embracing risk, automation, and measuring everything
• Reliability as a feature: the cost and business value of availability
• The SRE role, team models (embedded, centralized, consulting), and responsibilities
• Building a reliability culture across engineering and product teams

Module 2: Service Level Objectives and Error Budgets

Core competencies for Service Level Objectives and Error Budgets.

• Defining SLIs, SLOs, and SLAs and how they relate
• Choosing meaningful SLIs for user-facing services (availability, latency, quality)
• Setting realistic SLO targets and understanding the “nines”
• Error budgets: calculation, policies, and consumption tracking
• Using error budgets to balance feature velocity against stability

Module 3: Monitoring, Alerting, and Observability

Core competencies for Monitoring, Alerting, and Observability.

• The Four Golden Signals: latency, traffic, errors, and saturation
• Metrics, logs, and traces for diagnosing system behavior
• Symptom-based, actionable alerting and reducing alert fatigue
• Burn rate alerts and multi-window alerting strategies
• Dashboards, runbooks, and on-call visibility

Module 4: Toil Reduction and Automation

Core competencies for Toil Reduction and Automation.

• Identifying, measuring, and classifying toil
• The 50% rule: balancing operational work and engineering projects
• Automation strategies: scripting, self-service tools, and runbook automation
• Infrastructure as code and configuration management (Terraform, Ansible)
• Building internal platforms and tooling to scale operations

Module 5: Incident Management and On-Call

Core competencies for Incident Management and On-Call.

• Incident lifecycle: detection, triage, mitigation, and resolution
• Incident roles: incident commander, communications lead, and operations lead
• Severity levels, escalation paths, and communication protocols
• Sustainable on-call: rotations, handoffs, and preventing burnout
• Using ChatOps and incident tooling (PagerDuty, Opsgenie, Slack workflows)

Module 6: Postmortems and Continuous Learning

Core competencies for Postmortems and Continuous Learning.

• Blameless postmortem culture and psychological safety
• Root cause analysis techniques (5 Whys, fault trees, contributing factors)
• Writing effective postmortems and defining action items
• Tracking remediation and sharing lessons organization-wide
• Incident trend analysis and recurring failure patterns

Module 7: Release Engineering and Change Management

Core competencies for Release Engineering and Change Management.

• CI/CD pipelines and release automation
• Progressive delivery: canary, blue-green, and feature flags
• Safe rollbacks and change risk assessment
• Configuration management and managing deployment drift
• Release readiness reviews and launch coordination

Module 8: Capacity Planning, Performance, and Scalability

Core competencies for Capacity Planning, Performance, and Scalability.

• Demand forecasting and capacity modeling
• Load testing, stress testing, and performance benchmarking
• Autoscaling strategies and resource efficiency
• Handling overload: load shedding, rate limiting, and graceful degradation
• Cost optimization and FinOps for reliability

Module 9: Designing for Resilience

Core competencies for Designing for Resilience.

• Redundancy, failover, and eliminating single points of failure
• Distributed systems failure modes: cascading failures, retries, and timeouts
• Resilience patterns: circuit breakers, bulkheads, and backpressure
• Disaster recovery, backups, RTO, and RPO
• Chaos engineering and game days to validate resilience

Module 10: SRE at Scale and Organizational Maturity

Core competencies for SRE at Scale and Organizational Maturity.

• Production readiness reviews and onboarding services to SRE
• Reliability in cloud-native and Kubernetes environments
• Measuring SRE success: MTTD, MTTR, SLO attainment, and toil metrics
• Aligning SRE with security, compliance, and business priorities
• SRE maturity model and a roadmap for adoption

How is SRE Practices and Service Reliability Training delivered?

SRE Practices and Service Reliability Training is delivered through instructor-led classroom, live online, private in-house corporate training depending on the selected cohort or organizational arrangement.

What are the fees for SRE Practices and Service Reliability Training?

The published course investment is KES 80,000 and USD 2,500. Location-specific fees are shown where configured.

How long is SRE Practices and Service Reliability Training?

SRE Practices and Service Reliability Training runs for 5 Days unless a customized corporate schedule is agreed.

Do participants receive a certificate for SRE Practices and Service Reliability Training?

Participants who complete the course receive a Certificate of Completion from EduCore Global Skills.

Where can I take SRE Practices and Service Reliability Training?

SRE Practices and Service Reliability Training is available in Abuja, Nigeria. Current dates are shown only where real sessions have been configured.

Who should attend SRE Practices and Service Reliability Training?

SRE Practices and Service Reliability Training is designed for ICT Officers, IT Managers, Systems Administrators, Cybersecurity Teams, Digital Transformation Leads, Professionals and organizations that need practical capability in Cloud, DevOps, and Platform Engineering.

What are the prerequisites for SRE Practices and Service Reliability Training?

No mandatory prerequisite is required unless stated in the course outline. Practical workplace experience in the subject area is helpful.